Terms of Service

Last updated: June 9, 2026

1. Agreement

By using Ask Ranger ("the Service"), you agree to these Terms of Service. If you do not agree, do not use the Service. "You" refers to the individual using the Service. "We," "us," and "our" refer to Gratitude First Farms, LLC, operating as Ask Ranger.

2. Description of Service

Ask Ranger provides an AI-powered personal agent that:

• Answers incoming phone calls on your behalf
• Makes outbound phone calls at your direction
• Takes messages and generates call summaries
• Handles text message conversations
• Sets reminders and schedules calls
• Screens calls and helps filter spam

3. Approval and Automated Actions

Ask Ranger may take limited automated actions needed to operate the service and features you enable, including answering calls, screening spam, and sending service-related messages. High-impact actions such as outbound calls, third-party text messages, and confirmations generally require your approval unless you have explicitly enabled a feature or workflow that operates differently.

4. Your Account and Eligibility

You are responsible for all activity under your account, including activity by anyone you allow to use it. You must:

• Be at least 18 years old and able to form a binding contract
• Provide accurate information and keep your account secure
• Not be located in, or a resident or national of, any country or region subject to U.S. embargo or comprehensive sanctions, and not be on any U.S. government restricted-party or denied-persons list
• Not use the Service for any illegal purpose
• Not attempt to abuse, hack, or disrupt the Service
• Comply with the Acceptable Use terms (Section 13)

5. Phone Numbers

Subscribers receive a dedicated phone number for their agent. This number is provided by our telephony partner and is subject to their terms. The number remains active while your subscription is current. If you cancel, the number is held for 14 days, then may be released.

6. Transcription and AI Processing

Ask Ranger transcribes calls so you can review what was said. Your agent is designed so that, at or near the start of a call, it identifies itself as an assistant acting on behalf of its user. The exact wording is determined by the Service and may change over time; these disclosures are a design goal and a courtesy, not a guarantee, and do not necessarily include notice that a call is transcribed.

By using the Service, you authorize us to:

• Process incoming and outgoing calls using AI
• Generate transcripts and summaries
• Store call data as described in our Privacy Policy

You are responsible for the legality of every communication you direct. Call-recording, wiretapping, one-party and all-party consent, and telemarketing laws vary by jurisdiction and use case. It is your responsibility to know which laws apply to you and to the people you contact, and to obtain any consent the law requires before your agent transcribes, calls, or texts a third party. You represent and warrant that you have all rights, permissions, and consents necessary to direct your agent to contact any phone number and to transcribe any communication. Our courtesy disclosures (described above) do not satisfy your legal obligations, and you may not rely on them as your sole means of compliance. Your use of the Service must at all times comply with the Acceptable Use terms (Section 13) and all applicable laws.

7. SMS Messages

The Service communicates with you primarily via SMS. Standard message and data rates may apply. Message frequency varies based on your activity. Reply STOP, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPTOUT to opt out at any time. Reply START to opt back in. Reply HELP for assistance. We will not share your phone number with third parties for marketing purposes.

8. Pricing and Billing

The Service is offered in tiered plans billed monthly via Stripe. Some plans include a set number of voice minutes per month; calls beyond any included minutes, and usage on pay-as-you-go plans, are billed per minute at the rate for your plan. Current plan prices and per-minute rates are published at askranger.com and presented to you before you subscribe or upgrade. We may change pricing with 30 days’ notice; changes do not affect the billing period already paid for.

Subscriptions automatically renew each month until canceled. You can cancel through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. We do not provide partial refunds for unused portions of a billing period or for unused included minutes.

9. Free Trial

We may offer a free trial period. Trial terms (duration, included minutes, features) will be communicated at signup. At trial end, you must subscribe to continue using the Service. If you do not subscribe, your agent and number will be deactivated. You will not be charged without your consent at the end of any trial period.

10. Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Service continues until the end of your billing period
• Your phone number is held for 14 days in case you resubscribe
• After 14 days, your number may be released
• Your data is retained per our Privacy Policy

11. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee:

• 100% uptime or availability
• Perfect accuracy of AI transcriptions or summaries
• That the agent will handle every call scenario correctly

Artificial intelligence is probabilistic and evolving. The Service may produce output that is inaccurate, incomplete, outdated, or otherwise unsuitable, and may misunderstand instructions, mishear speech, or fail to complete a task. You assume all risk arising from your use of, and any reliance on, the Service and its output. Your agent is designed to relay information and take direction, not to exercise judgment or make decisions for you. You are responsible for reviewing what your agent does and for verifying anything important. Critical, sensitive, or time-sensitive matters must not rely solely on the Service.

No Emergency Services (E911): The Service is not a replacement for a traditional telephone and CANNOT be used to dial 911 or contact emergency services. Do not use the Service for emergencies, urgent medical matters, or other time-sensitive situations where failure or delay could cause harm. You must ensure you have alternative means to contact emergency personnel.

Sensitive Information (PCI & HIPAA): The Service is NOT designed to be PCI-DSS or HIPAA compliant. You agree not to provide, and not to instruct your agent to collect or transmit, raw credit card numbers, bank routing information, Social Security Numbers, or Protected Health Information (PHI). If such data is provided, we reserve the right to immediately purge it to protect your security.

12. Liability

To the maximum extent permitted by law, Gratitude First Farms, LLC is not liable for:

• Missed or mishandled calls
• Inaccurate transcriptions or summaries
• Actions taken based on AI-generated information
• Service interruptions or data loss
• Failure to reach emergency services

To the maximum extent permitted by law, in no event will Gratitude First Farms, LLC be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or relating to the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any and all claims arising out of or relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the three (3) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

13. Acceptable Use and Indemnification

This section is our Acceptable Use Policy. It is part of these Terms, and your use of the Service must comply with it at all times.

You are the initiator of, and are solely responsible for, every call, text message, and other communication your agent makes, answers, or transcribes at your direction or on your behalf. You represent and warrant that you have all rights, permissions, and consents necessary to direct your agent to contact any phone number and to transcribe any communication, and that doing so complies with all applicable laws.

You may not use the Service to:

• Break the law - do anything illegal or facilitate illegal activity, or violate any law, regulation, or third-party right.
• Violate calling and texting laws - you are responsible for compliance with the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, federal and state Do-Not-Call rules, and all robocall, autodialer, and telemarketing laws. Do not send unsolicited marketing or bulk calls or texts, contact Do-Not-Call numbers without a valid exemption, use the Service as a mass-dialer or broadcast tool, or ignore a recipient's request to stop.
• Violate recording or consent laws - recording, wiretapping, and one-party vs. all-party consent laws vary by jurisdiction. It is your responsibility to know which laws apply to you and to the people you contact, and to obtain any consent the law requires before transcribing or monitoring a communication.
• Defraud, deceive, or impersonate - impersonate any specific person, business, or authority; misrepresent your identity or affiliation; instruct your agent to claim to be a specific real human being; or engage in phishing, "vishing," pretexting, social engineering, scams, or any attempt to obtain money, credentials, or information by deception.
• Harass or abuse - harass, threaten, intimidate, stalk, defame, or abuse anyone, make repeated unwanted contact, or transmit hateful, obscene, or harmful content.
• Spam - send unsolicited bulk communications or circumvent any opt-out, blocklist, or rate limit.
• Violate others' privacy - transcribe, monitor, surveil, or collect information about any person where you do not have the legal right to do so.
• Harm minors - the Service is for adults 18 and older; you may not use it to target, exploit, endanger, or sexualize minors.
• Mishandle sensitive data - collect, request, or transmit raw payment card numbers, bank or routing information, Social Security numbers, or Protected Health Information (see Section 11 and our Privacy Policy).
• Rely on it for emergencies or high-stakes decisions - the Service cannot reach 911 and is not a substitute for emergency services or for professional medical, legal, or financial advice.
• Abuse the system - reverse engineer or extract the Service's models or source; probe, breach, or circumvent security; scrape data by automated means; interfere with the Service; resell or sublicense it as your own; or use it to build or train a competing product.

What's allowed. Ask Ranger is built for real personal and business use. You may use your agent for your own legitimate purposes - running a household, handling personal errands, and operating a business (for example, a small business or solo operator using its agent to answer, screen, and return its own customers' calls) - as long as you comply with this section and all applicable laws. Legitimate business use is welcome; abuse of the calling and messaging system is not.

Enforcement. If we believe you have violated this section, we may, with or without notice, suspend or terminate your account, remove content, restrict features, and report unlawful activity to law enforcement. You will not receive a refund for any period affected by a suspension or termination for violation. To report abuse of an Ask Ranger agent, contact support@askranger.com.

Indemnification. You agree to indemnify, defend, and hold harmless Gratitude First Farms, LLC and its officers, members, employees, and agents from and against any and all claims, demands, damages, losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising from or relating to (a) your use of the Service, (b) your breach of these Terms, (c) any communication initiated or transcribed by your agent at your direction, and (d) your violation of any law or third-party right, including the Telephone Consumer Protection Act, Do-Not-Call and telemarketing laws, and applicable state or federal wiretapping or call-recording (one-party and all-party consent) laws.

14. Changes to Terms

We may update these terms. Material changes will be communicated via text or email. Continued use after changes constitutes acceptance.

15. Governing Law

These terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. Subject to Section 16, the state and federal courts located in California will have exclusive jurisdiction over any dispute not subject to arbitration.

16. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.

Informal resolution first. Before starting an arbitration, you agree to first contact us at support@askranger.com and give us 30 days to resolve the dispute informally. Most concerns can be resolved this way.

Agreement to arbitrate. If we cannot resolve a dispute informally, you and Gratitude First Farms, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively through final and binding individual arbitration, rather than in court, except as set out below. This agreement to arbitrate is governed by the Federal Arbitration Act (FAA).

The arbitration will be administered by JAMS or the American Arbitration Association (AAA) under their applicable consumer arbitration rules. The arbitration may be conducted by telephone, video, or written submissions, or in person in the county where you live or another mutually agreed location. The arbitrator’s award may be entered in any court of competent jurisdiction.

Class action waiver. You and we agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of a representative or class proceeding. You and we are each waiving the right to a trial by jury and the right to participate in a class action.

Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to protect intellectual property or prevent unauthorized access to or misuse of the Service.

Your right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@askranger.com with your name, the phone number on your account, and a clear statement that you want to opt out of arbitration. If you opt out, neither you nor we will be required to arbitrate, and the class action waiver will not apply to you. Opting out of arbitration has no effect on any other part of these Terms.

If the class action waiver above is found unenforceable as to a particular claim, then that claim (and only that claim) will be severed and may proceed in court, while all other claims remain in arbitration.

17. General

Time limit on claims. Any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim arose; otherwise, the claim is permanently barred, to the extent permitted by law.

Release of unknown claims. If you have a dispute with us, you release us from claims, demands, and damages of every kind and nature, known and unknown, arising out of or in any way connected with such dispute. If you are a California resident, you waive California Civil Code § 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

Entire agreement. These Terms, which include the Acceptable Use terms in Section 13, together with our Privacy Policy, are the entire agreement between you and us regarding the Service and supersede any prior agreements on that subject.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.

18. Contact

Questions? Reach us at support@askranger.com.