Privacy Policy

Last updated: June 9, 2026

1. Who We Are

Ask Ranger is a product of Gratitude First Farms, LLC ("we," "us," "our"). We operate the Ask Ranger personal agent service at askranger.com. We provide an AI-powered personal agent that makes and answers phone calls, handles texts, and manages follow-ups on behalf of our users.

2. Information We Collect

Account information: When you sign up, we collect your phone number, name, and agent preferences. If you subscribe, we collect payment information via Stripe (we do not store card numbers).

Phone call data: When someone calls your agent's number, or your agent makes a call on your behalf, we process:

• Phone numbers involved in the call
• Call transcripts (generated by AI speech-to-text)
• Call duration and timestamps
• AI-generated summaries of calls

Contact book: Names and phone numbers you choose to save.

Messages: Text messages you send to interact with the service (via SMS or Telegram).

Preferences: Style preferences, rules, and other settings you configure to personalize your agent.

Calendar data: If you connect Google Calendar, we access only the calendar data needed to provide scheduling features you enable.

Sensitive information (PCI & HIPAA): Ask Ranger is designed for everyday logistics. Our service is NOT designed to be PCI-DSS or HIPAA compliant. You agree not to provide, and not to instruct your agent to collect or transmit, raw credit card numbers, bank routing information, Social Security Numbers, or Protected Health Information (PHI). If such data is provided, we reserve the right to immediately purge it to protect your security.

3. How We Use Your Information

• To operate your personal agent (make/answer calls, generate summaries, send notifications)
• To screen calls and block spam
• To learn your preferences and improve your agent over time
• To process payments
• To improve the service

Ask Ranger's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4. Call Disclosure

Your agent is designed so that, at or near the start of a call, it identifies itself as an assistant acting on behalf of its user. The exact wording is determined by the Service and may change over time, and these disclosures are a design goal and a courtesy, not a guarantee.

We transcribe calls so you can review what was said, as described in Sections 2 and 6. Recording, wiretapping, and consent laws vary by jurisdiction, and some require notifying or obtaining the consent of every party to a call. You are responsible for knowing which laws apply to you and the people you contact and for obtaining any consent the law requires. See Section 13 of our Terms of Service.

5. Data Sharing

We do not sell your personal information. We do not use your calls, transcripts, or messages to train our own models. We work to use provider business and API offerings that do not use customer content to train their models by default, subject to each provider's terms and policies.

We may share information with service providers that help us operate the service, including:

• Telephony and messaging: Twilio - for phone calls and SMS
• AI model providers: Google, OpenAI, Anthropic - via enterprise/API offerings, only as needed to operate the service
• Speech processing: Providers such as Deepgram and Cartesia - for real-time speech-to-text and text-to-speech during calls
• Payment processor: Stripe - for subscription billing
• Law enforcement: If required by law

No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes.

6. Data Retention

We retain your data while your account is active so your agent can do its job - remember your preferences, keep your call history and contacts, and improve over time. This includes:

• Call transcripts and summaries: Retained while your account is active
• Account and profile data: Retained while your account is active
• Contacts, reminders, and preferences: Retained until deleted by you or upon account deletion
• Billing records: Retained as required for tax and accounting obligations
• Logs and security data: Retained for a limited period for fraud prevention and security

You can delete your data at any time. Delete individual contacts and call history from your dashboard, or request full account and data deletion by contacting us - we will delete your data promptly, except for limited records we are legally required to keep (such as billing records for tax purposes) or that we need to retain for fraud prevention and security.

7. Security

We use encryption in transit (TLS) and at rest. Webhook signatures are verified. All actions go through our trust system and are audit-logged. We never store credit card numbers directly.

8. Your Rights

You can:

• View your call history, contacts, and settings at any time
• Delete your contacts and call history
• Request full account and data deletion
• Opt out of SMS by replying STOP
• Lock your agent instantly by texting LOCK

9. California Privacy Rights

If you are a California resident, you may have the right to:

• Request access to the categories and specific pieces of personal information we collect about you
• Request deletion of your personal information, subject to certain exceptions
• Request correction of inaccurate personal information where applicable
• Opt out of the sale or sharing of personal information, if applicable
• Not be discriminated against for exercising your privacy rights

We do not sell your personal information. To exercise your privacy rights, contact privacy@askranger.com or use the in-product controls.

10. SMS and Text Messages

Standard message and data rates may apply. Message frequency varies based on your activity. You can opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPTOUT to any message. Reply START to opt back in. Reply HELP for assistance.

11. Children

Ask Ranger is not intended for use by anyone under 18. We do not knowingly collect information from children.

12. Not for Emergencies

Ask Ranger is not an emergency service. The Service cannot be used to dial 911 or contact emergency services. Do not use it for emergencies, urgent medical matters, or other time-sensitive situations where failure or delay could cause harm. You must ensure you have alternative means to contact emergency personnel.

13. Changes

We may update this policy. Material changes will be communicated via text or email. Continued use after changes constitutes acceptance.

14. Contact

Questions about this policy? Reach us at privacy@askranger.com.